We look forward to working with you!

We love and live to service the great New England area in all ways to prepare the public for any emergency. Our mission is to enhance public safety, one class at a time. 

To make that mission a reality, we have the following policies to make sure we allot time for you and your party, the booking/consultation process, and the payment structure.

All of our class bookings are taken by phone call or email. The best way to book a class is by email to Analese directly. There we can talk about class size, times and kind of class we are looking to schedule. 

We love to answer all of your questions! Through the Contact Us page, you can request information on any and all of our classes that we offer. Our team will be more than happy to get back to you with the information that you seek within 72 hours or sooner. 

With most other certificates, ours is no different. It costs money. Through our complimentary consultation, our customer service experts, we thoroughly go through the process. 

With all classes with 10 or more people, 25% of the final price is due at booking. This is an non-refundable deposit that is applied to the final cost of the classes. All other classes, payment is due the day of the class prior to it starting.  We also explain that if we need to travel over 30 miles away, we charge a $1 per mile travel fee to cover those expenses. 

We all know life happens and gets in the way. When scheduling classes with us, we expect our clients to value our time as we so value theirs. We require a 24 hour notice to cancel a class. When a deposit is required and have to reschedule a class, our deposits are non-refundable. We do require an at least 48 hour notice and will do our best to reschedule your class close to the original date. 

When the weather is not on our side, we decide on whether or not class is held by local weather/ school cancellations. If we decide that we cannot hold class safely, then we will contact you promptly to reschedule your class as close as we can to your original class date.